The South American AI That Is Transforming Healthcare Communication Worldwide

Measurable results in patient access management, no-show reduction, and improved experience at ENIAX Evolution Buenos Aires 2025

By Mladen Petrovic | August 25, 2025

On August 19th, ENIAX Evolution Buenos Aires 2025 took place — a hybrid event that brought together healthcare leaders from Argentina, the broader region, and Spain. Both from the auditorium in Buenos Aires and virtually, hospital and clinic executives shared their experiences on how they are tackling the challenges of outpatient and diagnostic care.

The event spotlighted a universal problem: fragmented processes across different providers, missed appointments despite full schedules, patients who fail to complete their exams, and teams overwhelmed by manual tasks.

These are not minor failures: they directly impact waiting lists, revenue, and patient trust.

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The Numbers Confirm the Scale of the Problem

Against this backdrop, the data is compelling:

• Around 20% of patients fail to show up for their appointment (no-show).
• Between 7% and 12% of consultations are canceled by physicians.
• More than 35% of calls to call centers are never answered.

The result is a paradox: schedules that appear full, yet riddled with gaps that go to waste every single day.

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A Solution Born in Chile

In the midst of this landscape, a response emerged that is now recognized as one of the most advanced healthcare communication models in the world.

Eniax, a healthtech company founded in Santiago, Chile in 2015 with the backing of the Chilean government agency ProChile from its earliest days, developed Patricia: an artificial intelligence system that predicts, redistributes, and connects every step of the patient journey in real time.

• Reach: To date, Patricia has managed more than 263 million appointments and supports 72 million patients per year across over 350 hospitals and diagnostic centers in Latin America and Europe.
• Human-centered design: Its strength lies not only in the algorithms — every interaction is designed to feel like a natural conversation, while a human team constantly supervises and trains the system to ensure accuracy, empathy, and effectiveness.

Patricia is an AI-powered patient communication system that goes beyond traditional chatbots and ensures consistent processes.

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Real-World Results

The speakers on stage shared what living this transformation actually means:

“At Indisa, we started with a 31% no-show rate and today we’re at 14–15%. The most impressive part: in just two months, we went from an average of 250 surgeries per month to over 600. On top of that, at our new center in Maipú, we achieved positive results in just two years, when the typical timeline is five or six. That growth is no coincidence — it’s the result of a system that understands the patient and prevents valuable appointments from being lost.”

— Claudio García, Commercial Manager, Clínica Indisa.

“At Hospital Alemán, we went from a 27% no-show rate to 10%. EMA became part of the team — patients recognize her and call her by name. That made all the difference.”

— Fabiana Fernández, Communications & Patient Services Manager, Hospital Alemán.

These cases demonstrate how reducing no-shows, smartly managing waiting lists, and optimizing healthcare operations have an immediate impact on revenue and efficiency.

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Paving the Way to the U.S. Market

The experience gained across Latin America and Europe now serves as the foundation for a global leap.

Eniax recently joined the prestigious Tampa Bay Wave accelerator program in Florida, marking a decisive step toward entering the U.S. market.

In a country with nearly 50 billion appointments per year — and millions still lost to no-shows and cancellations — the potential impact is enormous. It’s fertile ground for models like the digital front door to the healthcare system and patient experience improvement strategies.

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Technology With Global Allies

Patricia’s strength also rests on strategic partnerships. During the event, the collaboration with Google was a particular highlight:

“We’ve been working with Google from the very beginning. Our first transaction was made on Google Cloud, and today our entire infrastructure runs there. We also have dedicated engineers and training sessions that allow us to implement technology faster and better. In fact, as of this month, we are listed on the Google Cloud Marketplace so we can offer Patricia through that platform.”

— Milan Djidara, Founder of Eniax.

Thanks to this partnership, Patricia can scale securely, comply with international regulations such as GDPR and HIPAA, and strengthen its leadership in AI-powered patient communication.

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A Book to Mark a Decade

As part of Eniax’s 10th anniversary celebration, the publication “The New Standard in Outpatient and Diagnostic Communication” was launched — a book that brings together proven models, real-world cases, and measurable results from institutions that no longer lose patients or opportunities.

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Witnessing a Transformation in Motion

ENIAX Evolution Buenos Aires 2025 made one thing clear: the transformation of healthcare is no longer a future project — it’s a present reality.

Patricia doesn’t replace people — it gives them back their time, stabilizes processes, and ensures that no patient, appointment, or piece of data is lost.

The fact that one of the most advanced healthcare communication models was born in South America is more than a fun fact — it’s proof that the region can set global standards.